Built for licensed advisers in Singapore
Your AI back-office.
Inside WhatsApp.
Maya, our AI assistant, answers policy questions, sends renewal reminders and helps with claims, 24/7, in a WhatsApp group with you and your client.
24/7
Maya replies at any hour
14 days
Free trial, no credit card
0
App downloads needed
SGD 79
Per month to start
Maya in action
Maya handles the conversation.
You give the advice.
Illustrations of the conversations Maya can have, with you and your client in the same chat. The names are made up.
Policy question
✓ Question flagged to you in the chat
Renewal follow-up
✓ Renewal question flagged to you
Claims support
✓ Documents read, form ready for you to check
The problem
You're running your whole book
on WhatsApp and Excel.
The same questions, again
Clients ask what their plan covers or when a premium is due. You dig out the policy each time, usually after hours.
Renewals sneak up on you
You track renewals in spreadsheets and memory. One missed renewal is a client — and a commission — lost.
Claims catch you off guard
A client calls at 9pm in a panic. You scramble to find the right form, the right insurer, the right process.
Evenings lost to admin
Follow-ups, form preparation, quotes — all after hours, all unpaid, all keeping you from growing your book.
What Maya takes off your plate
The routine admin,
done first.
Four jobs that fill an adviser's week. Maya does the first pass; the judgement stays with you.
Policy questions
A client asks what their plan covers. Maya answers from their own policy records, or passes the question to you.
Renewals and premiums
Maya reminds clients before a premium or renewal is due, and stops once they say they have paid.
Claims coordination
Maya asks the client for what the claim needs, a couple of things at a time, reads the documents they send and gets the insurer's form ready for you to check.
Document collection
Photos and PDFs sent in the chat are filed on the right claim for you.
Trust
Built for
regulated advisers.
What Espresso is, where your data sits, and what you can check.
Designed around MAS rules
Built for licensed advisers. Espresso is software: it is not a financial adviser and gives no financial advice.
Stored in Singapore
Client records sit in a Singapore database. AI and WhatsApp processing use providers abroad: see our Privacy Policy.
Maya’s work is logged
You can read every conversation and review what Maya did.
Row-level access controls
Each adviser sees only their own clients. Always.
How it works
From sign-up to first client.
In six steps.
No app to download. No platform to learn. Just WhatsApp.
01
Create your account
Sign up at espresso.insure/trial — name, email, mobile. No credit card needed.
02
Maya messages you
Once confirmed, Maya will WhatsApp you directly to verify everything is working. Save her number as "Maya — Espresso".
03
Upload your client list
Go to Clients → Import and upload a CSV of your policies. Maya begins tracking every renewal from day one.
04
Introduce Maya to a client
Tell your client that Maya, your AI assistant, will help on WhatsApp, and get their agreement. Maya then introduces herself as your AI assistant.
05
Your dashboard fills up
Every brief, renewal flag, and alert appears in real time. Log in once a day to stay across your entire book.
06
Stay in control
Read every conversation in your dashboard and step in whenever you like. Maya hands anything that needs your judgement to you.
What you need to get started
✓ A WhatsApp account (personal or business)
✓ A smartphone with WhatsApp installed
✓ An email address for your Espresso account
✓ Your client policy list in any spreadsheet format
What Espresso does
Everything you need.
Nothing you don't.
Built for financial advisers who work alone but need to perform like a full team.
Maya — Hand-offs to you
When a client asks for a quote, a comparison or advice, Maya does not answer it herself. She flags it to you in the chat, so you take it from there.
Maya — Renewal management
Every policy tracked. Maya reminds clients before a premium or renewal is due, and stops once they say they have paid.
Maya — Policy questions
Clients ask coverage questions. Maya answers from their own policy records, and passes anything that needs your judgement to you.
Maya — Claims support
Maya guides clients through a claim at any hour: she asks what the form needs, a couple of things at a time, and tells them which documents to send. You get an alert and a pre-filled form to check and submit.
Maya — Document collection
Clients send photos and PDFs to the WhatsApp group. Maya saves everything to the claim file automatically.
Maya — One dashboard
Your clients, policies, investments, renewals and claims in one place, with every conversation Maya has readable by you.
Espresso — Statements read for you
Drop in a client's investment statement, a PDF or a photo. Espresso reads the holdings and you check every line against the statement before anything is saved.
Espresso — A review pack for every client
Insurance and investments on one page, with the date each value is as at. Brief the client with it, and save a copy to hand over.
Espresso — A weekly list of who to call
Renewals, claims and birthdays, and now investments: a review that is due, a value that is out of date, and on Pro a value that moved. Each with a message you can edit and send yourself.
Pricing
Simple pricing.
No hidden fees.
Start free for 14 days. No credit card required. Cancel anytime. Solo covers up to 50 clients; with a bigger book, choose Pro.
Solo
SGD 79/month
✓1 FA · up to 50 clients
✓150 Maya replies a month
✓Maya — policy questions & renewals
✓Dashboard, client briefs and analytics
✓Policy CSV import
✓English & Mandarin
✓Email support
For more than 50 clients
Pro
SGD 149/month
✓Everything in Solo
✓Unlimited clients
✓250 Maya replies a month
✓Claims support: forms filled in, claim check, second opinion
✓AI insights in Analytics
✓Coverage-gap suggestions
✓Front desk: Maya takes the details of people who tap your link
✓Investment review: points for you to sign off before a client sees them
✓Retirement planner: stress test and a signed-off copy for the client
✓Tax planner: year-end top-up savings, with a signed-off copy for the client
✓Life events and cover: what a serious illness or disability would do to the retirement plan, with a signed-off copy for the client
✓Fact-find and risk profile: a questionnaire that works out the client’s profile, with a signed-off copy for the client
✓Protection needs: what the family would need if the client died, could not work or were seriously ill against the cover on file, with a signed-off copy for the client
✓Rebalancing drift: how far the investments have moved from the targets, with a signed-off copy for the client
✓Plan on a page: what the client wants, where each stands and what you agreed, with a signed-off copy for the client
✓Comparison report: keep a comparison of plans for a client, with a signed-off copy for the client and a brief for you
✓Secure document sharing: send a saved copy or a file by a link that needs a code, and withdraw it at any time
✓Priority support
Coming soon
Team
SGD 699/month
✓Everything in Pro
✓Up to 5 FA seats
✓1,250 Maya replies a month, shared
✓Shared dashboard
✓Team renewal calendar
✓Admin controls
✓Dedicated onboarding
Agency
Custom
✓Everything in Team
✓Unlimited FA seats
✓White-label Maya
✓API access
✓Dedicated account manager
✓SLA + compliance
Extra Maya replies: SGD 29 per 100. On any plan, if your clients use more than your plan includes. A reply is one message Maya sends to a client: every answer counts, so a client who asks five questions is five replies. Maya keeps answering when you go over; extra replies are charged in packs of 100.
All prices in SGD · hello@espresso.insure
FAQs
Common questions from advisers like you.
Do my clients know they're talking to an AI?+
Yes. Maya says she is your AI assistant when she introduces herself, and you should tell each client before you add them. She is warm and helpful, but she is not a person and she never pretends to be one. You can read every conversation and step in at any time.
Does Espresso give financial advice?+
No. Espresso is software for licensed advisers. Maya does not give financial advice or recommend products, and she passes anything that needs your judgement to you. You stay responsible for your advice and your clients.
Does Espresso handle my clients' investments too?+
In your dashboard, yes. Drop in a client's investment statement (a PDF or a photo), check each line Espresso reads from it, and the holdings are saved with a history of their values by date. A client's insurance and investments then sit on one review page that you can brief them with and hand over. Values are as at the date of each statement: Espresso does not fetch live prices or connect to investment platforms. Maya gives no advice on investments or products, and passes those questions to you.
Who decides what a client review says?+
You do. On Pro, Espresso drafts points to talk about from your own records, for example a holding that is a large part of a client's investments, or values that are out of date. They are things to ask and to look at, never what to buy, sell or switch, and nothing goes into the client's copy unless you edit it and tick it.
Do I need to ask my clients to download anything?+
No. Everything runs inside WhatsApp. No app, no account, no friction.
Is my client data safe?+
Client records are stored in a Singapore database, encrypted, and each adviser can see only their own clients. Some processing, such as the AI and WhatsApp, uses providers outside Singapore. Espresso is built to support your PDPA obligations: read our Privacy Policy for the details. Your data is yours; Espresso is your own tool, not a data aggregator.
What happens if Maya says something wrong?+
Maya answers from your client's own policy records, passes anything that needs judgement to you, and does not make product recommendations or commit to financial terms. You can see every conversation in your dashboard and step in at any time. Maya is AI, so please check anything important.
How does WhatsApp messaging work, and how do people stop it?+
Maya messages advisers about their account and their clients, and clients only on their adviser's behalf, about their policies, renewals, premiums and claims. We never send marketing messages. Anyone can stop the messages by emailing us, blocking the number or telling their adviser. See our WhatsApp messaging page for the details.
I'm a tied agent or independent adviser — can I still use Espresso?+
Yes. Maya adds value through policy questions, renewal reminders, claims support, and document handling, whichever insurers you represent.
What is a Maya reply, and what happens if I use them all?+
A Maya reply is one message Maya sends to one of your clients, and every answer counts: a client who asks five questions is five replies, whether it is one conversation or five. Your clients' own messages, renewal reminders, the alerts you receive and everything you do in the dashboard do not count. Solo includes 150 replies a month and Pro 250. If your clients use more, Maya keeps answering and the extra replies are charged in packs of 100 for SGD 29.
Is anything charged on top of the plan?+
No. Reading documents and statements, renewal reminders and analytics are part of the plan, and claims support and the investment review are part of Pro. The only extra is Maya replies beyond what your plan includes. All prices are in Singapore dollars, before any tax.
What happens when my free trial ends?+
Your account pauses: Maya stops answering your clients, no renewal reminders go out and the dashboard asks you to choose a plan. Nothing is deleted, and everything comes back as soon as you choose a plan. No card is needed to start the trial, so nothing is charged unless you choose a plan.
Can I cancel anytime?+
Yes. No lock-in: cancel in Settings and your plan runs to the end of the month you have paid for. If you close your account, your data stays available for 30 days, so you can ask for a copy.
Which markets does Espresso support?+
Espresso is built for licensed advisers in Singapore. Other markets are planned: email hello@espresso.insure to be told when they open.
More: Privacy Policy · Terms of Service · WhatsApp messaging · Contact us
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